| Live
Chat Support
Opening
Hours: 24 hours, 7 days per week. To start a live chat session with our customer service representative, please click on the link below (corner of screen).
Important
Notice
1. Our live chat technicians are
ONLY trained to cover their specific divisions.
If you have a query that's not related to that division,
you must open
a ticket. Our support techs are not trained
and do not have the required tools to deal with
issues outside their division. For example, our
support staff disivion cannot help you with billing,
domain renewals & cancellation issues. If you
have a billing query you must only contact billing
techs or open a ticket.
2. During peak hours, you will be put
on hold for longer than normal periods due to a higher
number of users requesting this service. Unless an issue
is absolutely urgent, you should request support during
off-peak hours or use email support. Generally, peak hours
are between 9am-3pm (-5 GMT).
3. Our live technicians are constantly
training. We continually train them to serve you in the
best possible way. There will be questions our technicians
will not have an answer for, however, with your support
and patience, our technicians are continually learning
and developing their skills in order to serve you better.
If you have feedback regarding a live technician, feel
free sending it directly to the supervisor. You can contact
the supervisor from within the customer
support center.
Thank you for your patience and we look forward to serving
you!
- LYPHA.com Management
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Additional Support
New Customers: If you are an existing Lypha.com
customer and require assistance setting up your account, please
visit the Customer Support Center
where you'll find comprehensive manuals, tutorials, flash
guides and FAQ's.
Existing Customers: If you need support with
your account, please open a open a ticket. Our staff is standing by 24 hours per day, 7 days
per week to assist you. This method guarantees fast response
times.
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